Shipping policy

Shipping Policy for Customers in Europe

Last updated: 8 February 2025

 

About SoPosters AB

SoPosters AB is a Swedish company specialising in selling high-quality posters. We are based in Strängnäs, Sweden, and aim to provide excellent service to customers across Europe. If you have any questions about shipping, you can contact us at info@soposters.com.

Shipping Destinations

We deliver to all countries stated in our checkout. If your country is not listed unfortunately we will be unable to deliver to you. If you have specific questions regarding delivery to your country, feel free to contact our customer service.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Please note that orders placed during weekends or holidays will be processed on the next business day.

Estimated Delivery Time

The estimated delivery time for orders within Europe is as follows:

  • Nordic Countries: 3-5 business days

  • Central Europe: 5-10 business days

  • Southern Europe: 7-10 business days

  • Eastern Europe: 7-10 business days

Delivery times may vary depending on the destination country and any unforeseen delays from the shipping carrier.

Shipping Costs

Shipping costs are calculated based on the destination country, order size, and weight. The exact shipping fee will be displayed at checkout before completing your order. We offer free shipping for orders over a certain amount, depending on the destination country.

Carriers and Tracking

We partner with reliable carriers such as PostNord and DHL to ensure secure and timely deliveries. Once your order is shipped, you will receive a tracking number via email, allowing you to track your package.

Customs and Import Duties

Orders shipped to countries within the European Union (EU) are free from customs charges. For orders to countries outside the EU, customers may be responsible for customs duties, taxes, or fees imposed by their local customs office. Please check your country's customs regulations for more information.

Delivery Issues

Delays

If there are any delays in shipping, we will notify you via email. If you have not received your package within the estimated delivery time, please contact us at info@soposters.com with your order number.

Damaged or Missing Items

If your package arrives damaged or items are missing, please report this to us within 7 days of receiving your order. Provide photographs of the damaged package and items, along with your order number, to info@soposters.com. We will assist you in resolving the issue promptly.

Returns and Exchanges

For information on returns, exchanges, and cancellations, please refer to our Returns Policy on our website.

Changes to the Shipping Policy

SoPosters AB reserves the right to update this shipping policy at any time. Any changes will be posted on our website and will take effect immediately for all new orders.

For further assistance, please contact us: